These terms will govern any orders placed with StressBalls360.com and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to StressBalls360.com, you (customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by both the customer and/or their representative(s).
GENERAL
StressBalls360.com specializes in custom squeezable polyurethane stress balls. StressBalls360.com strives to deliver the highest quality products with exceptional service at the lowest prices in the market. While we are committed to meet your every need and expectation, there are certain limitations that are inherent within the custom stress ball industry.
ORDER PROCESSING
Payment
Payment is due in full prior to commencement of production. We accept payments in the form of Visa, MasterCard, American Express, Pay Pal, Money Orders or checks. StressBalls360.com will not ship any order prior to payment. We will not accept any other forms of payment other than listed above. PO's can be used only if payment is received prior to production.
Checks
Any declined checks will be given an added fee of 20% of the order amount for the reason that the order has an outstanding balance. All checks require the order number to be written on the checks. Any checks without the order number will be deposited but the order may not go in production until identified. Production will start after the check has cleared the bank.
Declined Payment
We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for PayPal to clear, wait for check or delays in PO faxes. Declined credit cards of any type will remain in pending status until the issue is fixed. We will attempt to contact the customers via email and phone calls but if we receive no reply the order will stay in pending. We are not at fault for any late orders due to credit card issues of any kind.
Online Confirmation
Online orders receive a confirmation email but confirmation is based on the information that is/was inputted at the point of sale by the customer. Therefore any errors in placing the order are the responsibility of the customer and StressBalls360.com is not responsible to replace or change an order because of any customer input errors even when there is an online confirmation sent.
Phone Order Approval
You will receive an order confirmation/Sales invoice via email shortly after an order is placed over the phone. This is an automated email system. By approval, the customer agrees to the order that all the information is correct and accurate. Upon the customer approval, the order will be processed immediately as is and cannot be modified. If the automated email is not approved we reserve the right to delay production until an approval is made on any order we consider high risk. If an order/invoice is approved with error we are not liable or inclined to redo, refund or discount for the mistake. Orders without an approval will be charged and processed after 24 hours. This is to insure the order arrives within the estimated timeline on the invoice. Orders processed without approval will not be remade or refunded if the order has an error.
Additional Order Information
All pricing on our website and any quotes provided are in US dollars only. Please convert prices to your local currency to determine pricing for your country. We reserve the right to refuse service to anyone at any time for any reason. We also reserve the right to not produce phrases on products that we determine to be offensive, vulgar, violent, or in any way disagree with our policies, procedures, morals, and ethics. All orders go into production the following business day of the payment transaction. No faxed/emailed PO will be referred to by the customers PO number. We will only refer to our order number. All orders will have plate charges and tax is only charged on orders being shipped to Texas. This is due to the fact that we are a business that operates in Texas. Sales tax can also be removed with a valid tax exemption number.
Proofing
Proofs do not override what is on the invoice. The invoice will have final say on the end result of the order. Proofs will only be produced again if the first attempt is a fault of the art department. Proofs do not need to be approved for the order to go in to production. A proof enables you to view the product, but it will not depict exact match to the final product, as it is merely a computer-generated image. A proof will not guarantee an exact final match. Proofing will add several days to your production timeline; you will get proofs free of cost. If an order has a specific in hands date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on these orders.
Proofs are intended to be visual representations of your requested design. Please make sure to thoroughly review the proof before approving it, we cannot be held responsible if you approve a proof that has an error on it. If you approve a proof with a mistake NO refunds or reprints will be issued. Please do not place an order merely in order to obtain a proof, as the order will be binding, you can email us to request a free mock up before placing your order.
SPAM FILTERS & FIREWALLS
We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you.
Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer.
BANK CHARGES
When placing an online order, if you press SUBMIT more than once your order might be duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online the customer is giving StressBalls360.com the permission to charge the credit card they provide. When a phone order is approved via the automated email system the customer also gives StressBalls360.com the permission to charge the credit card. By agreeing to this policy the customer cannot charge back the amount of the order to avoid payment.
CHANGING & CANCELLING OF ORDER
Any order that is In Production cannot be changed. Phone orders can only be changed prior to payment transaction. Online orders can ONLY be changed within 5 minutes of the order being placed but it will be noted but not guaranteed. Changing the order includes correcting a misspelling or message. All phone orders that have a payment transaction cannot be canceled and the sale is final. Online orders cannot be canceled. Rush orders of any kind cannot be canceled.
NO CHANGES whatsoever will be accepted on Next Day or 3-Day Rush Orders .
REPEAT ORDERS OR RE-ORDERS
A repeat order (or re-order) may not bear the exact band color, font size or ink color as in the original order. The engraved size of a re-order may also not match the engraved size of the original order. This is do to each order having a new mold each time, we do not keep molds on hand. Repeat or re-orders also fall under the Color Matching section of the policy. Prices may change between redo.
ARTWORK
Online orders have the option to load the artwork or to email it to art@stressballs360.com. For phone orders the artwork will need to be emailed to art@stressballs360.com. StressBalls360.com makes several attempts to contact the customer in the event no artwork/logo, therefore we will not be responsible for the timeline of an order if we do not receive the artwork/logo. StressBalls360.com can only use standard alphabetical characters. For any accent marks, wingdings, webdings, unicode symbols or languages outside of English, the message will need to be submitted as artwork or clip art. StressBalls360.com will not redo, refund or cancel any orders if these options is used.
SPECIALTY COLORS
Custom PMS colors and metallic colors cost $75 additional per color, invoiced after proof of specialty colors is approved.
ART STANDARDS
Files should be saved in the following formats: PDF, AI, EPS. All files must be at least 600 dpi (resolution size) VECTOR ART at the imprint size for quality printing. But for a better quality print, 1200 dpi or higher is ideal. If art is not able to be provided at an imprint ready resolution, the art work must be recreated. Charge for artwork recreation is $50.00 per hour, with a one-hour minimum. Total art charges will be advised in advance of correcting art. Written approval is required prior to any corrections being made. Imprintio, LLC assumes that customers have received all logo authorizations prior to sending artwork.
* Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, StressBalls360.com or its owners will not be held liable under any circumstances.
DEFAULT FONTS & COLOR
All font sizes vary. We use Arial as a default because it is proven to be the easiest to read. We can also use any font on file or provided to us by the customer. In any order that product information is missing we try to contact the customer for verification. In cases we receive no reply after 24 hours we will proceed with our default options. For font type default is Arial Bold and font color will be Black.
NOTE: Some font sizes will be smaller than others, please make sure to keep this in mind when selecting a font as we can not be held responsible for small font size chosen by the customer.
PRE-PRODUCTION SAMPLE
We cannot provide a custom sample at no charge. If a pre-production sample is needed it will be treated as an order and the final order will be subject to the Color Matching section of the policy.
COLOR MATCHING
Exact PMS color matches are available for a cost of $50 per color. We try to match your color selections as closely as possible using PMS numbers as a reference only. Due to the nature of polyurethane, an exact match cannot be guaranteed. In stock colors will also not be an exact match from a past order but we will still do our best to match it. When a difference of color occurs, no grounds for a remake, redo or refund will be given.
PRODUCTION TIME
All production timelines reflect business days. Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame.
You have a choice of turnaround timelines in most cases. Your choice should reflect your in hands date, and we will do our very best to stay within the given time frame. Please note that we are not responsible for late receipt of an order due to unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing, weather-related issues or delays on behalf of the shipping company.
Normal Production time- The normal production time is 5 to 7 business days but in some cases a normal production can take up to 21 business days from APPROVAL OF ARTWORK. Normal production time is estimated and will not be considered late if the order is past 5 business days. When you request a digital proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate.
Rush Production- Rushing an order's production is the only way we guarantee a production time. If an in hands date needs to be met this is the best way to ensure timely receipt of your order. For order's exceeding 2500 pieces there is a rush charge of 10 cents per stress ball for 3 day rush orders and 20 cents per stress ball for 24 hour rush orders. These will be billed separately of your online order if RUSH is required.
GUARANTEE
If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the rush production or rush shipping option that was not met. We cannot be held responsible for orders shipped via ground service that do not meet an in hand date. FedEx, UPS, and USPS only guarantee delivery for expedited shipping. Ground shipping can be delayed for any number of reasons thus we cannot guarantee or be held responsible for a missed in hand date for orders selected to ship via ground service.
Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.
PRODUCT QUALITY
Note that the products we sell are sold as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. In the event a product defect is identified, we will replace the order in its entirety only upon endorsement of the defect by the manufacturer of the product. Likewise, if an imprint defect is identified, we will replace that portion of the order only upon confirmation of the defect. Due to the nature of the production process, slight variations and imperfections in stress balls are not considered flaws. Variations in raw materials, molds, production equipment and melting temperatures may also result in variations of size, shape, engraving, font, color, pock marks, etc. These conditions are within acceptable industry standards.
HAZARD NOTICE
Stress balls are meant to be used as promotional giveaways and are not toys for children or pets. They do present a choking hazard and should be treated as such. By placing an order you are agreeing to hold harmless Stress Balls 360, stressballs360.com, Imprintio, LLC and any of its employees, officers, vendors, and suppliers for any damage, injury or death that may result from the use of the promotional products sold via our website, over the phone, or in person to you by Stress Balls 360.
